FAQ (Frequently Asked Questions)

Long Distance Medical Transport FAQ (Frequently Asked Questions)

You should choose Long Distance Medical Transport because we are specialists in non-emergency long distance medical transportation. As specialists, our philosophy is that it is better to offer a service that is developed to respond best to the needs of those seeking non-emergency long distance medical transports of 200 or more miles.

Our three core values are your safety, comfort, and peace of mind. We established our core values well before your long distance medical transport even begins by viewing our medical transportation service as a comprehensive care package. This packaged service is a result of the hard work and passion of the people who work for Long Distance Medical Transport. We bring forth a focused and coordinated effort before the start of your long distance transport and only rest easy when you are safely at your destination.

Important information to consider when selecting a medical transportation company:

• How long has this company been in business? We (Eastern Royal) have been in operations since 2008, surpassing 16+ years of service in our industry,

• Does the company hire contracted employees or full-time employees who have passed a comprehensive criminal and driving background screening? We do NOT utilize contract employees. Every employee is a hired, company employee who undergoes a comprehensive criminal and driving background screening.

• Does the company own its own vehicles or does the company broker trips to external vendors? Eastern Royal owns all our vehicles, and we conduct all our trips.

• Is there a minimum age to travel? Yes, the MINIMUM age to travel is 21 years old.

• Is there a MAXIMUM weight restriction? Yes, the passenger CAN NOT exceed 280 pounds.

We aim to express these values the moment you call to inquire about our services. We realize that many of our customers are not familiar with non-emergency long-distance medical transportation. It is very important to us that all of our customers feel they have made an informed decision to choose Long Distance Medical Transport as their non-emergency long-distance medical transportation provider.

A customer service representative will do their best to help you understand our long-distance medical transportation services and how it relates specifically to your unique transportation needs. If we believe you are better off choosing an alternative method such as air ambulance or ground ambulance then we will be the first to let you know.

Our medical staff comes from a wide range of medical backgrounds. We specifically hire personnel such as EMTs and Paramedics due to their extensive experience in the medical transportation service industry. We utilize a two-member team on each transport vehicle. The medical team on your long-distance transport vehicle is responsible for driving, diaper changing, assisting with prescribed medications, maintaining feeding tubes, and supplying previously prescribed oxygen.

Finally, you should choose us for your long-distance medical transportation needs because we have customized our non-emergency medical transport vehicles to suit your safety and comfort needs. All of our vehicles have the ability for our clients to complete lay down or sit up during transport, comprehensive maintenance plans, rear air conditioning, electrical outlets, and much more. Our philosophy is that our services are designed not only to meet the needs of our clients but also to provide peace of mind for their loved ones.